Job stress contributes to a high turnover rate. Inappropriate staff are allowed to remain employed just to cover the shifts. Most earn the same as more competent co-workers because of the lack of job performance accountability.
This fact is noticed and resented, works as a contagion and impairs workplace morale and efficacy of TYC’s prescribed youth treatment procedures.
The solution, he says is for the agency to "hire and retain qualified, dedicated direct-care staff"; read the full column for his specific suggestions.